Delete Your Data — Velo

Velo is operated by Y Next Ride. This page explains how riders and drivers can ask us to delete their account and personal data, and exactly what is deleted and what we keep.

1207 Delaware Ave #1398, Wilmington, DE 19806, United States · US: (402) 816-6183

How to request deletion

Option 1 — instantly in the app (riders):

  1. Open the Velo app and sign in.
  2. Go to Profile.
  3. Tap Delete account at the bottom and confirm.
  4. Your account, trips and messages are deleted right away.

Option 2 — by email (riders and drivers):

  1. Email contact@elevatecodedigital.com with the subject "Velo data deletion request".
  2. Include the email address or phone number on your Velo account so we can find it.
  3. We verify your identity and complete the deletion within 30 days, and confirm by reply.

What is deleted

  • Your account: name, email address, phone number and sign-in credentials.
  • Rider data: saved places, ride history, trip messages and chat.
  • Wallet balance and wallet transaction history.
  • Driver data (for driver accounts): vehicle details, licence and document records, availability status.
  • Saved card references are removed from our payment processor (Stripe) so no card can be charged again.

What we keep, and for how long

  • Financial and transaction records: up to 6 years after deletion, where we must keep them for tax, accounting and legal reasons. These are kept as records only and are not used to contact you.
  • Crash and diagnostic logs: up to 12 months.
  • Records needed for an active dispute, fraud investigation or legal obligation, for as long as required.

Everything else is deleted within 30 days of your request.

Questions

Y Next Ride — 1207 Delaware Ave #1398, Wilmington, DE 19806, United States — US: (402) 816-6183 — contact@elevatecodedigital.com — Privacy policy